Today we meet Delores, a dedicated family resource worker in Watson Lake, Yukon. She has worked with the Government of Yukon for 25 years and has carefully decorated and stocked the Family Resource Unit with toys, books, craft supplies, healthy plants and artwork.
The Yukon Family Resource Program is available to families in rural communities, offering home visits for parents with children from prenatal stages up to age 5. Families with children up to age 12 can also participate in group support programs.
Family resource workers like Delores help parents build confidence as caregivers, support child development and provide guidance for the challenges that come with raising children.
Can you introduce yourself and tell us about your role in Watson Lake?
“My name is Delores, and this is the Family Resource Unit in Watson Lake—where I work. It’s a wonderful place! I’ve been with the Government of Yukon for 25 years, and I absolutely love my job. I work with families, helping them connect, learn and grow together. It’s amazing to watch the smiles on their faces as they interact with each other.”
What does the Family Resource Unit do?
“We support families in reaching their goals and building strong attachments. I meet with families here in my office or visit them in their homes. Some families come weekly, while others come every other week—it all depends on their schedule. During our sessions, we might do crafts, read books or simply talk about things that matter to them. I bring toys and books to help encourage bonding between parents and children.”
“In addition to one-on-one visits, we also offer group activities. These can include self-care workshops, storytelling sessions and craft-making. Sometimes, we team up with other agencies in town to offer special sessions. For example, we’ve hosted sewing workshops where families learn to make baby wraps, moccasins, or earrings. Every group is different, and there’s always something fun happening.”
Does the program provide counselling?
“No, we don’t provide counselling directly, but we can refer families to professionals if needed. For example, if we’re working with a mother experiencing postpartum depression, we use a screening tool to assess her needs. If her score is high, we can refer her to a doctor or counsellor for additional support.”
When should parents reach out?
“The Family Resource Program is voluntary and free—open to everyone. In places like Vancouver, people have to pay for programs like this, but here in the Yukon, it’s free, which I think is amazing. Parents can come in whenever they feel ready. Some come to work on specific goals—like establishing a bedtime routine—and we help them create a plan, track progress and celebrate successes. Once they’ve reached their goal, we set a new one. It’s a really positive experience.”
You’ve put a lot of effort into decorating this room. Tell us about it!
“When I first moved in, the space felt too plain for me! So, I brought in plants, flowers, handmade crafts, and posters to brighten it up. I even hung things on the ceiling for babies to look at while breastfeeding. Now, when kids walk in, their eyes light up! They run straight for the toys and books, and that excitement makes me so happy. I love knowing this space feels welcoming to them.”
What makes a great day at work?
“I come to work every day thinking, ‘I could do this job for free!’ That’s how much I love it. Who else gets to sit and colour, craft and cut things out for work? (laughs) My daughter calls me and asks, ‘Ma, what are you doing?’ And I say, ‘Oh, I’m just colouring!’ Not many people get to say that! One of the little girls I work with always asks, ‘What craft do you have for me today, Delores?’ So, I make sure I have something fun for her every time I visit. I’m always looking for new ideas to keep things exciting for the families I support.”
Advice for anyone considering a career in Family Support
“If you’re thinking about a career in Yukon’s family and health services, I’d recommend looking into the Family Resource Program. We have a big team in Whitehorse that supports families across the Yukon. If you love working with families, you’ll love this job—because we get to see the joy on their faces when they connect with each other.”
A big thank you to Delores for sharing her passion and experience!